Understanding quality management in the workplace Free Essay Example, 1250 words

Effective process quality standards ensure that design quality standards are achieved. Explain the Cost of Quality in the Workplace In an argument by Hoyle (2007) it is expected that improvement of quality in an organization would result into extra costs. The author further points out that increasing the quality of processes and products or services in the workplace requires an increased expenditure. The cost of quality may be incurred from four factors. Firstly, they cost may arise from prevention costs. Prevention cost are used to deter errors across the entire organization. They may include quality planning and product design verification. Appraisals cost may also be incurred. They may arise from cost incurred in the detection of flaws either by tests, audits or inspection. There may be also internal and external failure costs. Internal failure cost refer to expenses incurred in correcting of manufacturing errors while external failure costs arise from complaints, compensations or warranty to be offered after flawed products are released to the market (Hoyle, 2007). Describe a Quality System used in the Workplace An effective quality system used in the workplace is the statistical process control. We will write a custom essay sample on Understanding quality management in the workplace or any topic specifically for you Only $17.96 $11.86/pageorder now Hoyle (2007) defines statistical process control as a way by which an organization monitors a specific industrial process and analysing the feedback from the personnel responsible for the process. The process is effectively completed by the use of control charts. The control charts are used to record the performance of each industrial process. The manager is then provided with the responsibility of analysing the results recorded on the control charts. From the information, the effectiveness of a certain process is compared to the minimum quality requirements. The information enable the manager to control the quality of the process before the final product can be generated. The process ensure all industrial processes in the organization are completed as required by both the organization and the customers. Identify Quality Standards Set for the Workplace In an argument by Hoyle (2007) the quality standards set for the workplace should be based on ensuring the quality of product and services provided to consumers is satisfactory. The author further asserts that to ensure this result, quality standards should be set across the entire workplace (Hoyle, 2007). The quality standards commence from the management team. The executive should ensure the entire production process is carried out as dictated by stated standards.